At Hallstatt, we ensure premium quality and customer satisfaction. While we do not accept returns, we offer a smooth and flexible 7-day exchange policy.

1.No Returns – Only Exchanges

We strictly do not offer returns on any order.
Exchanges are allowed within 7 days of delivery for size issues, wrong product, or damaged items.

2. Exchange Eligibility

• Product must be unused, unwashed, and in original condition with all tags and packaging intact.
• Exchanges are only applicable for:
• Size changes
• Wrong item received
• Damaged or defective product (must report within 1 day of delivery with photos)

3. Reverse Pickup & Charges

• We offer reverse pickup services in serviceable pin codes.
• A flat ₹100 reverse shipping fee will be charged per order, regardless of item quantity.
• Pickup will be attempted twice. If unsuccessful, the customer must self-ship the product.
  
  

4. Self-Shipping Instructions

If reverse pickup is unavailable or unsuccessful, courier the item to:

Hallstatt Warehouse
KVISS Apparels Private Limited
Building No. 4-5, First Floor, Satya Niketan
Opposite Sri Venkateswara College
New Delhi – 110021

• Clearly mention Order ID and Registered Mobile Number on the parcel.
• Use Speed Post (India Post) only. Avoid The Professional Couriers.

5. Exchanges for Different Product or Price Difference

• If you opt to exchange for a different product, or if there's a price difference, the remaining balance (if any) will be issued as a gift card/store credit.
• Store credits can be used anytime on future purchases at hallstattlife.com.
  
  

6. Promotional Orders

Products purchased under BOGO (Buy 1 Get 1 Free) or other free product deals are not eligible for exchange.

7. Customer Support

Need help with your exchange request?
📩 DM us on Instagram: @hallstattlifeofficial
📧 Email: support@hallstattlife.com
🕒Please note that our new working days are Sunday to Friday, from 10:00 AM to 6:30 PM.

TERMS & CONDITIONS

• If your order status shows "Delivered" via SMS/email but you haven’t received it, you must inform us within 24 hours.
• The customer is expected to handle the product(s) with utmost care until the exchange is processed. This includes keeping all packaging, documents, and tags intact.
• If you receive a damaged or incorrect product, you must report it to us within 1 day of delivery via Instagram DM or email with images and details.
• Once we receive the exchanged product, we will inspect it and notify you of your eligibility for exchange or credit.
• Hallstatt aims to complete the exchange/credit process within 7–10 working days, and no later than 30 working days from approval.
• All exchanges and store credits are subject to verification and inspection.