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    EXCHANGE POLICY

    At Hallstatt, we ensure premium quality and customer satisfaction. While we do not accept returns, we offer a smooth and flexible 7-day exchange policy.

    1.No Returns – Only Exchanges

    We strictly do not offer returns on any order.
    Exchanges are allowed within 7 days of delivery for size issues, wrong product, or damaged items.

    2. Exchange Eligibility
    • Product must be unused, unwashed, and in original condition with all tags and packaging intact.
    • Exchanges are only applicable for:
    • Size changes
    • Wrong item received
    • Damaged or defective product (must report within 1 day of delivery with photos)

    3. Reverse Pickup & Charges
    • We offer reverse pickup services in serviceable pin codes.
    • A flat ₹100 reverse shipping fee will be charged per order, regardless of item quantity.
    • Pickup will be attempted twice. If unsuccessful, the customer must self-ship the product.

    4. Self-Shipping Instructions

    If reverse pickup is unavailable or unsuccessful, courier the item to:

    Hallstatt Warehouse
    KVISS Apparels Private Limited
    Building No. 4-5, First Floor, Satya Niketan
    Opposite Sri Venkateswara College
    New Delhi – 110021

    • Clearly mention Order ID and Registered Mobile Number on the parcel.
    • Use Speed Post (India Post) only. Avoid The Professional Couriers.
    5. Exchanges for Different Product or Price Difference
    • If you opt to exchange for a different product, or if there's a price difference, the remaining balance (if any) will be issued as a gift card/store credit.
    • Store credits can be used anytime on future purchases at hallstattlife.com.

    6. Promotional Orders

    Products purchased under BOGO (Buy 1 Get 1 Free) or other free product deals are not eligible for exchange.

    7. Customer Support

    Need help with your exchange request?
    📩 DM us on Instagram: @hallstattlifeofficial
    📧 Email: support@hallstattlife.com
    🕒Please note that our new working days are Sunday to Friday, from 10:00 AM to 6:30 PM.

    TERMS & CONDITIONS
    • If your order status shows "Delivered" via SMS/email but you haven’t received it, you must inform us within 24 hours.
    • The customer is expected to handle the product(s) with utmost care until the exchange is processed. This includes keeping all packaging, documents, and tags intact.
    • If you receive a damaged or incorrect product, you must report it to us within 1 day of delivery via Instagram DM or email with images and details.
    • Once we receive the exchanged product, we will inspect it and notify you of your eligibility for exchange or credit.
    • Hallstatt aims to complete the exchange/credit process within 7–10 working days, and no later than 30 working days from approval.
    • All exchanges and store credits are subject to verification and inspection.
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